Payment Policy

Payment methods

Online payments for events and training programmes are processed securely through our payment gateway partner, which supports cards, UPI, net banking, and wallets. Card and bank details are handled by the payment provider; we do not store them on our systems.

Invoicing and currency

• Professional service engagements are invoiced as set out in the applicable proposal or engagement letter, typically in stages or on milestone completion.
• Fees are quoted in Indian Rupees (INR) unless otherwise stated in writing.
• Applicable taxes, including GST where relevant, are charged in addition to quoted professional fees.

Official and associate fees

Patent office fees, statutory charges, and foreign associate fees are billed at cost and are separate from professional fees. These are payable in advance of the relevant filing or action and are non-refundable once paid to the office or associate.

Advance payments

Search, drafting, analytics, and event registrations generally require payment in advance. Work commences after payment confirmation is received.

Late payment

Invoices are payable within the period stated on the invoice. Delayed payment may result in work being paused, which can affect deadline-critical matters. We are not responsible for loss of rights caused by non-payment or delayed instructions.

Cancellations and refunds — events and training

• Cancellations requested at least 7 days before the programme date are eligible for a refund less transaction charges.
• Cancellations within 7 days of the programme date are not eligible for a refund, but the registration may be transferred to another participant or to a future edition.
• If Hashi IP Solutions cancels or reschedules a programme, you may choose a full refund or a transfer to the rescheduled date.

Cancellations and refunds — professional services

Where an engagement is cancelled after work has commenced, fees are payable for work performed up to the date of cancellation. Any unused balance of an advance is refunded after deducting work performed, official fees, associate fees, and transaction charges.

Refund processing

Approved refunds are processed to the original payment method within 7-10 business days of approval. The time taken for the amount to appear in your account depends on your bank or card issuer.

Failed or duplicate transactions

If an amount is debited without a confirmed registration, or a duplicate charge occurs, write to info@hashiip.com with the transaction reference. Verified duplicate or failed transactions are refunded in full.

Chargebacks and disputes

Please contact us before raising a chargeback so we can resolve the matter directly. We will provide transaction records and correspondence to the payment provider in the event of a dispute.